PRIVACY POLICY

Here at The Wedding Travel Company we pride ourselves on our customer service. This includes how we handle store and pass on your personal information. We try to be clear about how we use your information, to give you choices about how we use it, and to ensure its security.

Scope of this policy

This Privacy Policy concerns all the information that we collect, use and otherwise process about you as a customer, potential customer or just enquirer (whether as a direct booker, agent booker, site visitor, enquirer to one of our call centres, or if you’re applying for a job or otherwise).

We’ve approached our Privacy Policy with clarity in mind. We are happy to provide any additional information or explanation and/or answer any questions you may have please contact us using the contact details listed within this policy.

Policy updates

We regularly review this policy to make sure we’re being transparent about how we use your personal information. Any changes to our privacy policy will be published on our website or can be requested by contacting us with the contact details below.

Who are we?

The Wedding Travel Company is at all times acting as a retail agent on behalf of Travelbugz Limited, a company registered in England with company no. 04714191. You will find our registered address below.

For the purposes of this privacy policy and data protection laws, we are the "data controller" of personal information that we collect, use and/or otherwise process about you under this Privacy Policy.

How to contact us

If you have any questions about this Privacy Policy or the ways in which we handle your personal information, please contact us as below

FAO: The Data Protection Officer

Address: Jay Suites - Grand Central, 369 Lexington Avenue 2nd and 3rd Floors, New York, NY 10017.

Email: dataprotectionofficer@theweddingtravelcompany.com

What types of information do we collect about you?

The type of information we collect about you depends on the nature of your business and/or contact with us. Depending on the interaction, we collect any of the following:

Your details. . Your name, email address, address, telephone number, date of birth, hotel room preferences, payment details, your reasons for travel, not limited to but including (for a wedding, birthday or anniversary), meal and dietary requirements if necessary, information about your health to the extent that it’s relevant to your fitness to travel, your itinerary or to notify airlines and suppliers to provide you with special assistance where requested/required
Identification documents. If you are travelling on a route requiring Advance Passenger Information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date;
Details about the services you arrange with us. Your travel details, including details of your travel itinerary, where you are flying from and to, your booking information, any onward travel details if relevant (for example if you need our assistance for a connecting flight, if you’ve booked transportation or a tour with us), details of experiences or excursions booked through us, your baggage requirements, any upgrade information, your lounge visits, seat preferences, meal preferences or requirements, details of any special assistance you might need from us and any other information relevant to enable us to provide you with the travel or other services that you’ve arranged with us;
Your interactions with us. Information about your interactions or conversations with us and our people, including when you make enquiries, comments, complaints or submit feedback to us (whether formally via email or simply verbally to one of our agents);
Job applications. If you apply for a job with us, your CV, work history, educational details and the role you’re applying for; and
Your use of our website and services. Details of the way in which you use our site, call centres and/or social media pages

The Ways We Collect Information From You

How we collect information about you will depend on how you interact / contact us. Depending on the circumstances, we collect information in any of the following ways:
When you browse our site or call our call centre and request a quote
When you book or search for a holiday or other service (such as a flights, car hire, cruise, hotel, transportation or special assistance) via our site or our call centre,
When you partly fill out the booking information on our site but do not complete the booking;
When you apply for a job with us by email or via our website
When you contact us via our call centres, press office, social media, post, email
When you sign up to receive email updates, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research
When you provide us with information about an accident, illness or incident that occurred in connection with your holiday
When you make a complaint via a third party (such as an airline, hotel or one of our advertising platforms)

UNDER WHICH CIRCUMSTANCES DO WE NEED TO COLLECT YOUR SENSITIVE INFORMATION?

In certain circumstances, we will collect information that is deemed sensitive. This is most likely to include:

Information about your health (if you ask us to request for you special assistance during your holiday, or to determine your fitness to travel, or if you specify a meal preference that indicates a medical condition such as celiac disease); and/or
Information about your religion (if you request/specify a meal preference that indicates a particular religion such as a kosher or halal meal).

We seek to limit any sensitive personal data that we collect and, unless we have other specific lawful reasons to use this information (such as in an emergency situation), we will ask for your consent to collect it

HOW DO WE USE YOUR PERSONAL INFORMATION

For what purposes do we use your information?

We’ll use your information for a variety of different purposes, some of which will depend on the services that you purchase from us. This includes:

To manage your booking with us. We will use your information to provide you with any services that you request or purchase from us. This includes booking your flight, hotel, arranging a tour, transportation/transfers or car hire, and issuing you with tickets (on the basis of performing our contract with you), and providing you with any special assistance (where you provide your consent);
To send you service communications and support services. . We will use your information to send you any communications relevant to the services you’ve requested or purchased from us. This includes sending you an email to notify you of changes to your itinerary, or providing you with a voucher, ticket or e-ticket. We will also provide you with customer service and support, deal with your enquiries, scheduling changes, complaints, comments or observations shared with us (on the basis of performing our contract with you or on the basis of our legitimate interests to provide you with customer service);
To send you marketing communications. We will use your information to keep you up to date with the latest news, events, offers, sales, brochures, promotions and competitions that we think might be of interest or relevant to you (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so)
To provide assistance with online bookings. . We collect your information when you fill in the required fields on our online booking forms but do not complete your booking or transaction in order to offer our assistance in case you are experiencing difficulties with our website (where we have your consent to do so)
To personalize your customer experience. We use your information to provide you with a more personalized service. For example tailoring the communications that we send to you with your preferred destinations, serving you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services)
To Protect Both Us And You. We reserve the right to record calls to our call centre and/or monitor calls for the purposes of security to protect the interests of either ourselves or you.
To process your job applications. We will use your information to process any job applications that you submit to us, whether directly or via an agent (speculatively or in response to any ad) (on the basis of our legitimate interest to recruit new staff)
To ensure security and protect our business interests. In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorized or illegal activities, systems testing, maintenance and development
To conduct research. We use your information to carry out aggregated and anonymized research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups and research (on the basis of our legitimate interests to improve our products, services and customer service);
To comply with our legal obligations. In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or requests from the relevant authorities (on the basis of our legitimate interests to comply with a legal obligation).

On what grounds will we process your information?

We will use your information in accordance with applicable data protection laws in the United Kingdom, European Economic Area, and the United States, where applicable. We will use your information for the purposes listed above, either:

For the performance of your contract with us and the provision of our services to you;
To comply with a legal obligation, we have
For our legitimate interests;
To protect your vital interests;
With your consent by opting in to marketing material
For establishing, exercising or defending legal claims; and
For reasons of substantial public interest.

LEGITIMATE INTERESTS

As outlined above, in certain circumstances we may use your personal information to pursue legitimate interests of our own or those of third parties, but this is provided your interests and fundamental rights do not override those interests. By "legitimate interests" we mean our interests in conducting and managing our business activities and to ensure that we are guaranteeing the best service and experience for you and our customers. This includes

Using your information to protect you against fraud when you transact on our site, and to ensure that our systems and sites are secure;
Determining the effectiveness of our site / tools / services and improving the security and optimization of our network, sites and services;
Confirming information that you provide to us in a CV or application, by reference to past employers and/or publicly available employment or business profiles;
Personalizing, enhancing, modifying or otherwise improving the services and/or communications that we provide to you, such as sending you marketing and serving you with advertising that is relevant and likely to be of interest to you; and/or
Detecting, monitoring and preventing fraud or other unlawful acts, and operating a safe and lawful business.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours, and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as when we have your consent, or we have a legal obligation to use your information in that way). If you have any concerns about our processing please contact us using the details within this policy

From the 25th May 2018 you will have the right to object to us using your information for our legitimate interests. However your objection to this sort of processing may affect our ability to carry out the tasks that we have set out above.

WHO DO YOU SHARE MY INFORMATION WITH?

In connection with the purposes and on the lawful grounds described above, we share your personal information with the following third parties:

Third party suppliers that we work with to provide your booking and our other services to you. We may share your information with third party suppliers suppliers that provide us with services in connection the provision of our services to you. This includes for example: airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, car hire companies, ground handling agencies, cruise companies and transfer operators;
Other third party suppliers that we work with in connection with our business. We share your information with third party suppliers that provide us with services in connection with our business and the provision of our services to you. This includes for example: marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers and hosting providers, third parties that manage promotions or competitions that we may run, third party software companies that provide us with applications on a white label basis, advertising providers and networks, ground agents, site analytics providers, medical service providers and credit card screening companies;
Airports, immigration / border control and/or other government authorities. Some destinations require airlines, cruise lines and tour operators to provide "Advance Passenger Information" about you to the border/immigration authorities of the country of your travel destination. Advance Passenger Information comprises the basic information contained in your passport that you would be required to present on your arrival. In addition, laws in certain destinations such as the USA and other countries require airlines to provide certain additional advance information about you and your travel arrangements. We will provide this information where we are required to do so.
Third parties for marketing. We share your information with selected third parties when we have your consent for marketing purposes
Courts or advisors. We share your information with other third parties (including legal, accountants or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law
Third parties which are successors of the business. Your information may be disclosed to any successors of our business, in the event of a re-organization, merger or sale, for them to use for the purposes as set out in this Privacy Policy.

Where we do share your information with third parties, we will require them to maintain appropriate security to protect your information from unauthorized access or processing, unless we have no ability to do so (for example, where we are sharing information with border agencies or enforcement authorities).

We do not sell personal information for monetary compensation. However, certain sharing of data with analytics or advertising partners may be considered a “sale” or “sharing” under U.S. state privacy laws. Where required, we provide you with the right to opt out of such sharing.

When you’ll hear from us

We will keep you up to date with our latest offers, sales, promotions and competitions that we think might be of interest to you if you have indicated that you are happy to receive marketing communications from us – that is, if you have:

Purchased services such as a holiday from us and have not told us that you don’t want to hear from us; or
Signed up to receive marketing communications from us and have not later told us that you don’t want to hear from us.

Opting out of or withdrawing your consent in relation to marketing

If you no longer want to hear from us, you can opt out or unsubscribe by:

Following the "unsubscribe" link contained in any marketing communications that you receive from us;
By Email to: optout@theweddingtravelcompany.com

Third parties and marketing

We might rely on third parties to help us manage our marketing communications, but we won’t share your information with any third parties for their marketing purposes unless you agree to our doing so.

What we collect when you interact with our sites

As you may already know, most sites and apps collect certain information automatically in log files about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site or app, number of page views, the search queries you make, and similar information.

This information will be collected by us or by a third party site analytics service provider and will be collected using cookies.

As we’ve described above, we use this information to save your settings, such as the last holiday you searched for so you can find it easily the second time, give you access to more great features on our website, help improve our functionality and services, run diagnostics, analyze trends, track visitor movements, gather broad demographic information and personalize our services.

What do we mean by "cookies" and similar technologies?

Cookies are small amounts of information in the form of text files that we store on the device you use to access our site or our marketing communications. Cookies allow us to monitor your use of our services and improve them. For example, a temporary cookie is also used to keep track of your "session". Without that temporary cookie you will not be able to purchase holidays or other services via our site.

We also use cookies for site analytics purposes and to monitor how customers interact with and receive our marketing communications (for example if you open the marketing communication and/or click on any of our offers). We use this information to try to improve the relevance and tone of our future communications to ensure we’re serving you as best as we can.

We may also use cookies and similar technologies, including pixels, tags, and web storage, to operate our website, remember your preferences, improve site performance, and, where permitted, deliver marketing and advertising that is more relevant to you. Some cookies are strictly necessary for the site to function, and without them you may not be able to complete a booking or use certain features.

Where required under UK law, we will provide clear information about the cookies we use and obtain appropriate consent before placing any non-essential cookies on your device. For U.S. visitors, certain analytics or advertising uses of cookies and similar technologies may be treated as a “sale” or “sharing” of personal information under applicable state privacy laws, including California law, and you may have the right to opt out where required.

If you don’t want cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings, please consult the "Help" section of your internet browser or visit http://www.aboutcookies.org. Please note that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the site.

MY RIGHTS

Overview of your rights

You have certain rights in respect of the personal information that we hold about you, including:

The right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy;

The right to ask us not to process your information for marketing purposes;

The right to request access to the information that we hold about you;

The right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;

In certain circumstances, the right to ask us to stop using information about you; and

The right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence.

Please note that we reserve the right to retain certain information for our own record-keeping (for example, to ensure that you do not receive marketing communications that you have opted-out of receiving) and to defend ourselves against any claims. We may also need to send you service-related communications relating to the services that we provide to you even when you have requested not to receive marketing communications.

You have rights under applicable data protection laws depending on your location, including the UK GDPR, EU GDPR, and U.S. state privacy laws.

Supplemental Information for U.S State Privacy Rights

U.S. State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information.

CALIFORNIA RESIDENTS. If you are a California resident, the following additional information and rights apply to you subject to the California Consumer Privacy Act (CCPA) with respect to our collection, use, and disclosure of personal information about you. For purposes of this section, “personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household. “Personal information” does not include publicly available information or information that is deidentified or in the aggregate.

Categories of Personal Information Collected

We may have collected the following categories of personal information about California consumers in the preceding 12 months:

Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, telephone number, account name, Social Security Number, driver’s license number or state identification card number, passport number, or other similar identifiers.
Other identifiers or consumer information, such as physical characteristics or description, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Characteristics of protected classifications under California or federal law, such as race, color, sex, age (40 and older), religion, national origin, disability, citizenship status, genetic information, marital status, sexual orientation and identity, political affiliations or activities, military or veteran status, medical condition, or status as a victim of domestic violence, assault, or stalking.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Geolocation data.
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may use these categories of personal information for the purposes described herein.

Categories of Personal Information Disclosed for Business Purposes

We may have disclosed for a business purpose the following categories of personal information about California consumers in the preceding 12 months:

Identifiers, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, telephone number, account name, Social Security Number, driver’s license number or state identification card number, passport number, or other similar identifiers.
Other identifiers or consumer information, such as physical characteristics or description, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Characteristics of protected classifications under California or federal law, such as race, color, sex, age (40 and older), religion, national origin, disability, citizenship status, genetic information, marital status, sexual orientation and identity, political affiliations or activities, military or veteran status, medical condition, or status as a victim of domestic violence, assault, or stalking.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Geolocation data.
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

“Business purposes” include the use of personal information as reasonably necessary and proportionate for operational purposes, such as performing services on our behalf (e.g., maintaining or servicing accounts, providing customer service, processing orders, verifying member information, processing payments, or providing marketing or analytic services), auditing related to a current interaction with you and concurrent transactions, detecting and protecting against security incidents, debugging to identify and repair errors, conducting research, and undertaking activities to verify or maintain the quality or safety of our products and services.

Categories of Personal Information Sold

We have not sold personal information about California consumers in the preceding 12 months.

Your Privacy Rights Under California Law

In addition to the Personal Information rights described above, California residents also have the rights described below.

Right to Notice and Access

You have the right to request that we disclose additional information regarding our collection and use of your personal information, including the following:

The categories of personal information we have collected about you.
The categories of sources from which personal information is collected.
The purpose for collecting or selling personal information.
The categories of third parties with whom we share personal information.

In addition, you have the right to request access to the specific pieces of personal information we have collected about you. To request this additional information or to access your personal information, please submit a request to us using one of the methods described below under How to Exercise Your California Privacy Rights.

Right to Deletion of Personal Information

You have the right to request that we delete any personal information about you which we have collected from you. To request deletion of your personal information, please submit your request to us using one of the methods described below under How to Exercise Your California Privacy Rights. Please be aware that such a request does not ensure complete or comprehensive deletion of your personal information and that there may be circumstances in which the law does not require or allow deletion even if requested.

Right to Transparency Regarding Disclosure or Sale of Personal Information

You have the right to request that we disclose additional information regarding the disclosure or sale of your personal information, including the following:

The categories of personal information that we disclosed about you for a business purpose.
The categories of personal information that we sold about you and the categories of third parties to whom the personal information was sold (by category or categories of personal information for each third-party to whom the personal information was sold).

In addition, you have the right to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes. To request additional information regarding the disclosure and sale of your personal information (as applicable), or to opt-out of the disclosure of your personal information to third parties for their direct marketing purposes, please submit your request to us by using one of the methods described below under How to Exercise Your California Privacy Rights.

Right to Opt-Out of the Sale or Sharing of Personal Information

We generally does not sell your personal information and only shares your personal information with necessary suppliers and vendors in connection with the travel products and services being provided to you. If we sell your personal information to third parties, you can opt-out of the sale of your personal information at any time by submitting a request to us using one of the methods described below under Do Not Sell or Share My Personal Information.

Do Not Sell or Share My Personal Information

You have the right to opt-out of the sale or sharing of your personal information. Once we receive and confirm a verifiable consumer request from you, we will stop selling or sharing your personal information. To exercise your right to opt-out, please contact us via phone or email provided above.

Rights of Children

Notwithstanding anything else contained in this Privacy Policy, we will not sell the personal information of individuals if we have actual knowledge that the individual is less than 16 years of age, unless the individual, in the case of individuals between 13 and 16 years of age, or the individual’s parent or guardian, in the case of individuals who are less than 13 years of age, has affirmatively authorized the sale of the individual’s personal information (the “right to opt-in”).

Right to Removal of Content Posted Publicly by Minors

If you are a California resident under the age of 18, and a registered user of any connected services where this Privacy Policy is posted, you may request and obtain removal of content or information you have publicly posted. To make such a request, please use one of the methods described under How to Exercise Your California Privacy Rights below and include a detailed description of the specific content or information to be removed. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Right Not to Be Subject to Discrimination

We will not and cannot discriminate against you for exercising any of your rights described above, such as by denying you goods or services or by providing you with a different level of goods or services. However, we can charge a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to you by your personal information. In addition, we may offer financial incentives, including payments to you as compensation, for the collection, sale, or non-deletion of your personal information. If we offer you any such financial incentives, we will first notify you of the applicable incentives and will only include you into a financial incentive program with your prior opt-in consent (which may be revoked by you at any time).

How to Exercise Your California Privacy Rights

California Civil Code Section 1798.83 permits users who are California residents to request and obtain from us information about certain personal information we disclose to third parties for their direct marketing purposes in the preceding calendar year. To exercise any of your California privacy rights described above—including to request additional information regarding our collection and use of your personal information, to request access to your personal information, to request that we delete your personal information, to request additional information regarding the disclosure and sale of your personal information, or to opt-out of the disclosure of your personal information to third parties for their direct marketing purposes—please submit your request to us using one of the methods provided herein.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

COLORADO, CONNECTICUT, VIRGINIA and UTAH RESIDENTS. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm whether we process their personal information; (ii) access and delete certain personal information; (iii) data portability; and (iv) opt-out of personal data processing for targeted advertising and sales. In addition, Colorado, Connecticut, and Virginia also provide their state residents with rights to: (i) correct inaccuracies in their personal information, taking into account the information's nature processing purpose; and (ii) opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. For more information regarding Colorado, Connecticut, Virginia and Utah privacy rights, please submit your request to us using one of the methods provided herein.

NEW YORK RESIDENTS . We are compliant with the Stop Hacks and Improve Electronic Data Security Act (NY SHIELD Act) which requires a business holding personal data on New York residents to take active steps to implement reasonable cybersecurity protections and safeguards in order to prevent hackers from accessing concerning consumer data.

For more information regarding U.S. State privacy rights, please submit your request to us using one of the methods provided herein.

Upcoming new rights…

From 25 May 2018, you will have certain additional rights in respect of the information that we hold about you, including:

The right to withdraw consent that you have provided to us to use your personal information;
The right to object to our using of your information on the basis of our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
The right to receive a copy of any information we hold about you
The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.

Children’s privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete such information.

International users

If you are accessing our services from the United States or other regions outside the UK or EEA, please note that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction as further described herein.

How to exercise your rights

Contacting us. You can exercise your rights by contacting us using the details in the About Us section on our website, or by checking the applicable boxes on forms that we use to collect your information, or to tell us that you don’t want to participate in marketing. Or by E-Mailing GDPR@theweddingtravelcompany.com.
Updating your own details. Alternatively, if you’d prefer not to contact us, you may be able to do it yourself depending on the nature of your request. For example:
You can update the details we hold about you by logging into your booking via the "Manage your booking" tab on our site and following the instructions to edit your details, or contact us to change details of your booking; and
If you wish to remove your information from our marketing circulation lists, which include receiving marketing emails, you can unsubscribe by scrolling to the bottom of the email and clicking the ‘unsubscribe’ link.
We will comply with your requests unless we have a lawful reason not to do so and you will be informed when this has been done.

What we need from you to process your requests

Please be aware that we may need you to provide additional information such as to confirm your identity and/or to confirm what information you wish to access in order to process your SAR request.

WHERE DO WE STORE YOUR INFORMATION?

Our service providers and suppliers

We are based in the United Kingdom. As we provide travel-related services to customers in the United States and other international markets, the personal information we collect about you may be transferred to, stored in, or accessed from countries outside the UK and the European Economic Area, including the United States.

This may happen where we work with suppliers, service providers, hotels, venues, transport providers, payment providers, technology providers, or other partners who are based outside the UK/EEA, or who use systems, servers or support teams located outside the UK/EEA.

Different countries may have different data protection laws. Where we transfer your personal information outside the UK/EEA, we will take appropriate steps to ensure that it is protected and used in accordance with this Privacy Policy. This may include relying on appropriate lawful transfer mechanisms, contractual safeguards, or other recognized cross-border transfer solutions.

A list of the countries outside of the EEA to which we may transfer your personal information is available upon request.

Destination territories

As we outline above, in certain circumstances, we are required to share information about you with immigration or other government authorities of your destination.

HOW DO WE LOOK AFTER YOUR INFORMATION?

Our security measures

We strive to constantly keep our security practices under review to make sure that we’re keeping your information as safe as possible. We use a variety of different technical and operational security measures to protect your information against unauthorized access or unlawful use. We

Ensure the physical security of our offices and any other sites;
Ensure the physical and digital security of our equipment, devices and systems by mandating appropriate password protection, encryption and access restrictions;
Ensure appropriate access controls so that access to your information is only granted to those of our staff that need to use it in the course of their work
Carry out regular penetration testing of our systems and third party reviews of our software
Maintain internal policies and deliver data protection and confidentiality awareness to make sure our staff also understand their responsibilities in looking after your information and commit to taking appropriate measures to enforce these responsibilities.

How you can help ensure the security of your information

You can play a part in helping to keep your information safe. Here are a few useful starting points:

Choose strong passwords compromising of UPPER, lowercase and $pecial characters and change them regularly
Keep your booking reference confidential, and avoid sharing with anyone else or using your password for multiple accounts
Log out of "Manage my booking" after each session if you are using a shared computer
Keep your devices protected by ensuring that you’re using the latest version of your operating system and have suitable anti-virus software/security software if applicable
Be alert to any fraudulent emails that may appear to be from us, but aren’t. Any emails that we send will come from @theweddingtravelcompany.com

Links to other sites and resources

Our site contains content and links to other sites that are operated by third parties. Please note that we do not control these third party sites or the cookies that such third parties operate and this Privacy Policy will not apply to them. Be sure to consult the Terms of Use and Privacy Policy of the relevant third party site to understand how that site collects and uses your information and to establish whether and for what purposes they use cookies.

How Long Is My Information Kept For

We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for the purposes of exercising our legal rights or defending ourselves against potential claims. We operate a data retention policy For example:

We try to adopt a paperless approach wherever possible and securely destroy any paper correspondence we receive on a regular basis unless we are required to retain it for evidential or legal purposes
We retain a list of individuals who no longer wish to be contacted by us. We need to keep this information to comply with their wishes not to contact them indefinitely
We retain any unsuccessful CV’s or job applications that we receive for a period of up to 1 year in case you might be suited to another opportunity that becomes available in the future. If you send your CV by post and do not hear from us within 48 hours your CV with be shredded inline with new privacy laws.

Not happy?

If you have any comments, questions or concerns about the contents of this Privacy Policy or the way in which we use your information, we encourage you to contact us using the details in the section above to see if we can help resolve the issue in the first instance.

However, if you’d still like to make a formal complaint or have concerns regarding the ways in which we use your information, you can contact the Information Commissioner’s Office (also known as the "ICO"). The ICO is an independent authority and the UK’s supervisory authority for information rights.

You can register your concerns on the ICO site by visiting https://ico.org.uk/.